If you were working on a document that you are desperate to recover and are not sure if you had auto-save on, the best thing to do is wait for the program to respond. Save the recovered files immediately to your preferred destination so you don’t lose them.After launch, Illustrator will bring up the Auto-recovery dialog box.Select Illustrator in the task manager window and click “End Task”. Force quit the program through task manager by clicking your keyboard, press CTRL+SHIFT+ESC.
If Illustrator is frozen and not responding, follow these steps to recover your files: Once you open the recovered document, save it before you start working again. When Illustrator crashes or is not responding, force close the program and relaunch it and illustrator will ask you to open the auto-recovered documents from the last time it was saved. Adobe Illustrator CC2015 and newer versions have auto-recovery feature as default.
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